beneMe™ presents MDLive prime, Legal Shield, ID Shield, PetPlan, FAQ


How is my information kept secure?

We use an extremely secure form to protect your data.  It is hosted by Adobe Sign's servers to be sure that your personal and sensitive information is kept safe.  Adobe Sign is certified compliant with ISO 27001, SOC 2 Type 2, and PCI DSS.  To learn more visit the Adobe Sign Trust Center.


How do I activate my MDLIVE prime account?

After completing the application, you  will receive an email within 24 hours to continue activating your account. 

Follow the registration steps here and watch our mobile app demo to learn the MDLIVE prime features.

Who will be billing me? 

 At beneMe™, we have great relationships with the providers we are partnered with.  For MDLIVE prime, you will be billed directly from beneMe™.


When will I be billed for MDLIVE prime? 

We want billing to be as simple as possible, so that you have the best experience with MDLIVE prime. We offer monthly or annual billing options for your convenience. When you sign up, you can opt for monthly or annual billing and payment cycles. Read more here.


What is our return policy? 

beneMe™ does not issue refunds.  MDLIVE prime service will continue until the last day of the month of cancellation.  Read Terms and Conditions here.


How do I cancel my service?

If you have had a bad experience with prime, we would love to hear about it and resolve it.  Contact us at  If you would still like to cancel fill out this cancellation form.

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